Frequently Asked Questions (FAQs) – Feze Puffer Jacket

Custom Down & Puffer Jacket Manufacturing for B2B Clients

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🔧 Product & Customization

Q1: What types of puffer jackets do you offer?
We manufacture a wide range of down and synthetic puffer jackets for men, women, and unisex collections. Styles include lightweight packable jackets, heavy-duty winter parkas, cropped puffers, and longline coats. All styles can be customized.

Q2: Can I customize the fabric, color, and filling?
Yes. We offer full customization on outer fabric (nylon, polyester, recycled fabrics), color (Pantone matching available), lining materials, and filling (90/10 duck down, synthetic insulation, or eco-friendly alternatives).

Q3: What branding options do you offer?
You can add your company’s logo via:

• Embroidery

• Heat transfer print

• Silicone rubber patches

• Custom woven labels

• Branded hang tags and polybags

Q4: Do you offer waterproof or water-resistant options?
Yes. We can treat your puffer jackets with DWR (Durable Water Repellent) or use waterproof fabrics and zippers as per your request.

Q5: What size ranges are available?
Standard sizing includes XS–5XL. We can follow US, EU, UK, or Asian size charts. Custom sizing or plus-size adaptations are also available for bulk orders.

If you need check size please check as below:

Size Chart – Men’s, Women’s & Kids’ Puffer Jackets

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🏭 Manufacturing & MOQ

Q6: What is your minimum order quantity (MOQ)?
Our standard MOQ is 100 pieces per style per color. For new customers, we may accept trial orders with lower quantities depending on the design complexity.

Q7: Can I order a sample before placing a bulk order?
Absolutely. We offer fully customized samples with your branding. Sample lead time is usually 7–10 working days.

Q8: What is the typical production time for bulk orders?
Production takes 15–30 working days after sample approval and deposit payment. Lead times depend on your order size, design, and material availability.

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📦 Shipping & Delivery

Q9: Do you ship internationally?
Yes. We ship globally via:

• Express (DHL, FedEx, UPS)

• Air freight

• Sea freight (LCL/FCL)
  We provide FOB, CIF, and DDP options.

Q10: Can I use my own freight forwarder?
Yes. You’re welcome to arrange your own shipping, or we can recommend trusted logistics partners.

Q11: Do you provide tracking and export documents?
Yes. We provide tracking numbers, commercial invoices, packing lists, and any required certificates (e.g., CO, Form A, Form E).

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🧪 Quality & Compliance

Q12: What quality control measures do you use?
We conduct:

• Incoming raw material inspections

• Inline production checks

• Final product inspections before packing

• Needle detection (if required)

Q13: Do your jackets meet international standards?
Yes. Our jackets can meet OEKO-TEX, BSCI, ISO9001, and REACH standards upon request.

Q14: Can you provide third-party lab test reports?
Yes. For large orders, we can coordinate third-party testing (e.g., SGS, Intertek) for fabric performance, down content, water resistance, etc.

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💰 Payments & Terms

Q15: What are your accepted payment methods?
We accept:

• T/T (Telegraphic Transfer)

• L/C (Letter of Credit)

• PayPal (samples only)

• Alibaba Trade Assurance (for selected regions)

Q16: What are your payment terms?
Standard terms: 30% deposit, 70% balance before shipment. For repeat customers, more flexible terms can be discussed.